ON-SITE POWER SUPPLY MAINTENANCE
Komax offers a variety of options for repair services for your power supply systems. Most of our repairs are performed on-site, and our network of field service engineers are dedicated to repairing your equipment and bringing it back online as quickly as possible.
- Full service maintenance agreement – This agreement includes preventative maintenance visits and no-cost repairs to your equipment. Preventative maintenance determines any issues the equipment may have, enabling servicing before the equipment breaks down. Repairs to the equipment are made on-site or in our workshop as needed by our factory authorized service technicians and in-house trained technicians, with no labor or parts charges for the repairs. Service is available 24/7 and technicians will be dispatched quickly to handle any problems. This maintenance agreement offers the highest level of security and peace of mind for the effective operation of your power supply systems.
- Standard maintenance agreement - Our standard agreement provides comprehensive on-site repairs at a substantial discount. It includes preventative maintenance visits, which will minimize repair costs. All maintenance visits and repairs are made on-site by our qualified technicians. Our service department is available 24/7 to repair your equipment.
Our repair technicians and help desk are available 24/7 to assist you. We have qualified service engineers and technicians who will respond promptly to your service call. We offer guaranteed response times so that you know when the technician will be on-site to make the repair. Our help desk is always available to answer any technical questions for contracted customers.
Komax maintains an extensive inventory of spare parts, batteries and complete systems. This inventory is stocked to handle on-site and workshop repairs, so that the part you need will be available.
Komax is under exclusive contracts with the manufacturers to provide support and repair services to their customers. You can be sure that the repairs and service you receive from Komax will keep your power protection equipment in prime condition.